Welcome to Kromedispense

Orders & Shipping

Business Hours

·         Monday to Saturday 9:30 am to 5:30 pm.

Ordering

1.     E-Mail Orders:

·         Projects@kromedispense.com or Info@kromedispense.com can be placed 24 hrs. 365 days a year.

2.     Phone Orders:

Orders can be placed +91-8872888802, +91-9814203010 or +91-0181-2600009 during regular business hours Monday to Saturday.

·         Your payment for the order/goods received after 3 pm will not be processed and dispatch on same day (even though the order is ready for dispatch).

·         Courier Orders with waybill or any document required will be dispatched only if the waybill also received same day before 3 pm.

Taxes

·         Taxes will be applicable as under Indian Law.

Important Information for Ordering

·         Mention Part # of the Product. There can be many variants for a product. It’s easier to identify when complete description is not mentioned. You can avoid mentioning description if part # is mentioned.

·         Complete Name & Address with Customer ID.

Order Inquiries

·         If you have Questions about an order you placed, you may reply to your email order confirmation, or call us during regular business hour of Monday to Saturday 9:30 am to 5:30 pm.                   

Please have your order number available to help expedite your inquiry.

 

Changing (or Cancelling) an order

·         You can change or cancel an order after you have placed it, Provided the order has not yet entered the shipping (Dispatch) process. We will do our best to act on any request to change or cancel order. However we process and ship orders quickly, So please notify us promptly on any request.

Changes to Deliver Address

·         If we are informed to change to a delivery address after the material have left our location, We will try to have our carrier to reroute the material. This doesn’t guarantee that the logistic company will accept our request. This may result in additional charges on you.

Shipping or Transportation or Courier Service

Krome will choose a suitable Logistic carrier in your area. To Suggest a carrier (Transport or Courier) for your orders or documents please send an email to Projects@kromedispense.com or Info@kromedispense.com from your register email Id. same can be done by your respective krome sales team associate.

Terms & Conditions

Payment Terms

·         WE accept payments via Cheque , Draft, RTGS, NEFT and other electronic modes. Any invoice past 45 days will delay further orders.

·         Krome reserves the right to change prices and specifications of products and/or material without prior notice.

 

Receiving Merchandise

Shipment must be inspected in terms of

1.       Number of parcel (cartons/Boxes) as on invoice.

2.       Condition of the Boxes or cases must be good.

3.       Gross weight of the shipment as per invoice.

·         If all above matches then you should sign carrier document of receipt.

·         But if your goods arrive in tampered or damaged condition you must notify your logistic company. Upon receiving your delivery of goods carefully verify inspect the goods . Customers are responsible to ensure all items are present as per invoice, If any Discrepancy is found you must notify us within 2 (two)working days, if not Krome is not responsible for missing items.

·         By signing logistic company Receipt without any notice of damage, you are agreeing that shipment (goods) arrive in good condition. Any damage found after that point cannot directed to logistic company. Krome Looses power to file a freight damage claim once you confirm the shipment was received in goods condition.

Krome is Proud to Celebrate the following Holidays. We will be closed and will not process or ship any orders on days listed below.

·         26th Jan (Republic Day)

·         Holi

·         15th Aug (Independence Day)

·         2nd Oct. (Gandhi Jayanti)

·         Dussehra (till 3pm)

·         Diwali

·         Vishwakarma Day

 

 

   
       
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